For more information contact:
Russ Williams
(770) 534-0703
E-mail: russwilliams@gainco.com
. . . For immediate release . . .
Gainesville, Ga., February 12, 2007— Gainco announces the introduction of new enhancements to its Blue Ribbon Service program providing national maintenance and repair for weighing and yield tracking equipment. Among the services provided by Blue Ribbon Service are 24/7/365 live help desk support, remote diagnostics support, emergency response services and an emergency parts program – all provided by highly trained company employees. Licensed, certified technicians are on-call at all times for troubleshooting support or to handle unforeseen emergencies, with Spanish-speaking technicians available.
Tiered service agreement packages are now offered by Blue Ribbon Service, with flexible terms to meet the specific needs of individual processing facilities, including time-and-materials service packages, remote diagnostics packages, scale calibration packages, and full-service packages. All work is performed by Blue Ribbon Service’s own certified service technicians, and all work and materials are fully warranted.
Scale calibration agreements offered by Blue Ribbon Service encompass all types of weighing equipment including bench, floor and pit scales. The agreements can be designed as weekly, monthly or quarterly programs. Blue Ribbon Service technicians check, span and calibrate all scales, providing Scale Inspection Reports as well as Certificates of Calibration for all scales. Introduced in 2006, more than 40 poultry and meat plants have already signed up for these programs.
Blue Ribbon Service also offers remote diagnostic programs covering selected Gainco capital equipment and
systems such as overhead sizing and distribution systems, classifier systems, and YieldPlus™ yield management systems. With remote access, Blue Ribbon Service can observe each system in operation, then define and implement proper maintenance solutions, including advising if a system upgrade or parts replacement is necessary. Emergency space parts kits are also available for these and other Gainco capital equipment.
Because of its breadth and depth, Blue Ribbon Service offers true national service coverage to meat, poultry and other food processors. It maintains facilities in Georgia and Arkansas along with a fleet of well-stocked trucks, providing full geographic coverage. Mobile service centers stock fast-moving parts and weighing equipment to minimize plant downtime, while centrally dispatched trucks are always on-call for quick response.
Blue Ribbon Service also maintains a fully-stocked parts warehouse situated less than one hour from Atlanta’s Hartsfield International Airport – the busiest airport in the United States – for quick shipment to processors throughout the country. Beyond this, the Gainco Technical Center, located in Fort Smith, Arkansas, provides scale, indicator and PC board repair services along with customer training and education.
The recent enhancements to Gainco’s Blue Ribbon Service program are designed to solve the service and maintenance needs of individual processing plants, enabling processors to optimize the allocation of their maintenance budget and resources. Our service technicians gain an intimate knowledge of each plant's equipment and operating history, enabling them to develop a highly effective maintenance plan along with comprehensive record-keeping for customers to conform to NIST and state government test and reporting requirements.
Blue Ribbon Service from Gainco goes well beyond just equipment repairs. Training is an important component, with operator training scheduled at regular, agreed-upon intervals. Aspects of education include the proper operation of weighing equipment, effective equipment cleaning and servicing procedures, and correcting common malfunctions. According to Reinhard Kieffer, National Service Manager, the resources and personnel devoted to Gainco’s Blue Ribbon Service program are impressive. "Our certified weigh technicians are highly trained in both hardware and software service aspects, so we're able to provide our customers' O&M staffs with the know-how and tools to minimize downtime and enhance their overall plant efficiencies."
For more information on Blue Ribbon Service and its flexible program offerings for meat, poultry and other food processing plants, contact Russ Williams at 800-467-2828, e-mail your request to sales@gainco.com or visit www.gainco.com.
Blue Ribbon Service is part of Gainco, Inc., a leading U.S.-based supplier of yield optimizing systems incorporating weighing, sorting, sizing and distribution equipment for meat, poultry and fish processing facilities. The company offers design engineering, equipment manufacturing, systems delivery, and comprehensive service agreements to processing facilities nationwide as well as outside the United States. Gainco is a subsidiary of Bettcher Industries, Inc.
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